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Services Management: New Directions & Perspectives download epub

by Colin G. Armistead,Richard Teare


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Services Management: New Directions & Perspectives. by Colin G. Armistead, Richard Teare. Coauthors & Alternates.

Services Management: New Directions & Perspectives. ISBN 9780304336241 (978-0-304-33624-1) Hardcover, Thomson Learning, 1996. Find signed collectible books: 'Services Management: New Directions & Perspectives'. Learn More at LibraryThing. Colin G. Armistead at LibraryThing.

Richard Teare’s most popular book is International Hospitality Management. Services Management: New Directions and Perspectives by. Richard Teare.

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Our findings show a growing professionalism among those working in call centres - in keeping with the prominent role played by call centres in the market value chains of many organisations. Managers are under pressure to meet the potentially conflicting goals of customer service and efficiency in variable circumstances which cause the work load on call centres to alter significantly.

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This book is the second in a series entitled 'Learning and Development for a Better World' and it explores the potential for self-directed lifelong action learning(LAL) by focusing on the design of development pathways with and for young adults. From a global perspective, the root causes of youth marginalization may vary, but the need for action to help youth to find alternative ways to improve their chances of creating and sustaining a meaningful and productive life remains constant

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Dyck/Neubert's MANAGEMENT: CURRENT PRACTICES AND NEW DIRECTIONS blends the strengths of two management perspectives to present the best of mainstream management fundamentals with a multistream perspective that focuses on issues today's millennial generation will face in their future careers. The authors' solid mainstream approach in each chapter addresses the traditional four main functions of management before closely examining progressive topics that other books only mention. Read instantly in your browser. by Bruno Dyck (Author), Mitchell Neubert (Author).

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A collection of the writings of 73 authorities on services management. The contributors provide research into the areas of hospitality and tourism, financial services, retailing, the public sector and health services and transport, looking at the issues that influence their effective management.
Services Management: New Directions & Perspectives download epub
Industries
Author: Colin G. Armistead,Richard Teare
ISBN: 0304336246
Category: Business & Money
Subcategory: Industries
Language: English
Publisher: Thomson Learning (November 1, 1996)
Pages: 304 pages