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The Agenda: What Every Business Must Do to Dominate the Decade download epub

by Michael Hammer


Epub Book: 1434 kb. | Fb2 Book: 1880 kb.

In The Agenda, Michael Hammer shows companies how to prosper in today’s world of slow growth, fierce .

In The Agenda, Michael Hammer shows companies how to prosper in today’s world of slow growth, fierce competition, and enormously powerful customers. The winners in this extraordinarily difficult environment—companies like IBM, Duke Power, Progressive Insurance, and GE—succeed through superior operations. While the book tends to sound a little grandiose at times (for example the subtitle, "What Every Business Must Do to Dominate the Decade") the book contains many agreeable insights and concepts.

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That’s what The Agenda delivers. Michael Hammer, author of Reengineering the Corporation, the defining business book of the 1990s, has uncovered the secrets of today’s best companies. He has worked long and hard to identify how these companies consistently out-execute their competitors, and he reveals what he has learned in The Agenda. This breakthrough book spells out an action plan for the twenty-first century. Here’s a sampling: Make life easy for your customers.

The agenda: nine powerful and practical business ideas for today’s world of fierce competitors and even fiercer customers. These are tough times for business.

in BY:y Michael Hammer The agenda: nine powerful and practical business ideas for today’s world of fierce competitors and even fierce. The Agenda: What Every Business Must Do to Dominate the Decad. Akshat Narasimha Hegde January 10, 2018. 0 8 Less than a minute. The agenda: nine powerful and practical business ideas for today’s world of fierce competitors and even fiercer customers. Pressures from all sides are greater than ever.

Michael Hammer, author of Reengineering the Corporation, the defining business book of the 1990s, has uncovered the secrets of today’s best .

Michael Hammer, author of Reengineering the Corporation, the defining business book of the 1990s, has uncovered the secrets of today’s best companies. Here’s a sampling: Make life easy for your customers.

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The Agenda: What Every Business Must Do to Dominate the Decade. In The Agenda, Michael Hammer shows companies how to prosper in today's world of slow growth, fierce competition, and enormously powerful customers. Written by Michael Hammer. Narrated by Michael Hammer. The winners in this extraordinarily difficult s like IBM, Duke Power, Progressive Insurance, and GE-succeed through superior operations. Their costs are lower and their quality higher than their competitors'; they get new products to market faster and they provide better customer service.

com's Best of 2001"Suddenly," writes Michael Hammer in the opening to his confidently but aptly named new book The Agenda, "business is not so easy anymore. com's Best of 2001"Suddenly," writes Michael Hammer in the opening to his confidently but aptly named new book The Agenda, "business is not so easy anymore. He then sets out an ambitious plan for righting what many businesses are doing wrong, much as he did a decade ago in his bestselling Reengineering the Corporation.

Michael Hammer's Reengineering the Corporation set the standard for the 1990s. Now The Agenda does the same for the 2000s: it is the essential handbook for 21st-century business. It's time for business to get serious again

Michael Hammer's Reengineering the Corporation set the standard for the 1990s. It's time for business to get serious again. The 90s are over, and so are the ideas that came to the fore at the end of the decade: that the Internet changes everything, that entrepreneurship is the answer, that success is easy. Tough times - that is, normal times - are back. Money is tight, competition is intense and customers are more demanding than ever.

Hammer begins his observations in the book with a knock. gives top precedence to the human component Mentions Cited: Hammer. concern is non easy any longer. gives top precedence to the human component. because out of the four factors of production. Mentions Cited: Hammer. Michael: The Agenda: What Every Business Must Do to Predominate the Decade.

In Search of Excellence set the management programme for the 1980s. Michael Hammer's Reengineering the Corporation set the standard for the 1990s. Now The Agenda does the same for the 2000s: it is the essential handbook for 21st-century business. It's time for business to get serious again. The 90s are over, and so are the ideas that came to the fore at the end of the decade: that the Internet changes everything, that entrepreneurship is the answer, that success is easy. Tough times - that is, normal times - are back. Money is tight, competition is intense and customers are more demanding than ever. The Agenda offers no silver bullets or empty slogans. Its principles are neither theoretical nor abstract: they concentrate on the nuts and bolts of an enterprise that determine how well a company performs. The Agenda offers serious ideas for serious people, concrete guidelines that show managers how to rethink every aspect of a business and reshape it for the imperatives of the customer economy. Any company - large or small, manufacturing or service, high tech or low tech - can apply these principles.

Comments: (7)

Lianeni
In the Preface, Hammer makes a remarkable observation about the impact of a previous book, Reengineering the Corporation: Since its publication, "businesspeople have been deluged with books promising simple recipes for eternal victory. Perhaps part of my atonement for this unintentional transgression has been to write The Agenda." In his newest book, Hammer identifies and illuminates "a set of nine emerging business concepts that underlie how the best companies around are mastering today's turbulent environment." He devotes a separate chapter to each of the nine "Agenda Items." They are:
1. Make yourself easy to do business with you (ETDBW)
2. Add more value for your customers (deliver MVA)
3. Create a process enterprise (make high performance possible)
4. Tame the beast of chaos with the power of process (systematize creativity)
5. Base managing on measuring (make managing part of management, not accounting)
Hammer: "The purpose of measuring is not to know how the business is performing but to enable it to perform better....A good measure must be accurate, actually capturing the condition it is supposed to describe. It must be objective, not subject to debate and dispute. It must be comprehensible, easily communicated and understood. It must be inexpensive and convenient to compute. It must be timely -- that is, not requiring a long delay between the occurrence of the condition and the availability of the data."
6. Loosen up your organizational structure (profit from the power of ambiguity)
7. Sell through, not to, your distribution channels (turn distribution chains into distribution communities)
8. Push past your boundaries in pursuit of efficiency (collaborate whenever and wherever you can)
9. Lose your identity in an extended enterprise (integrate virtually, not vertically)
At the end of each chapter, Hammer provides a brief but precise summary of recommended guidelines and action steps based on key points. Hammer proposes a full "agenda" of items and relevant issues which, obviously, decision-makers in each organization must modify to accommodate their own organization's specific needs, interests, issues, problems, resources, and opportunities.
How to plan and then implement a program once an agenda has been formulated? Hammer responds to this question in Chapter 11. He suggests several strategies for integrating efforts with sharp focus. He explains why it is so important to devote much more attention to "people issues." He offers what he calls a "20/60/20" formula for managing different constituencies differently. He explains why committed executive leadership must constantly be evident. He also shares some ideas about effective communication. And finally, he emphasizes the importance of achieving verifiable improvement throughout each phase of the implementation process. I have learned from my own experience that it is highly desirable to pick the "low hanging fruit" as quickly as possible.
In the 12th and final chapter, Hammer shifts his attention to helping the reader to prepare for an uncertain future. In no particular order, he cites seven causes of severe "headaches" which many companies experienced in 1999: The Euro, the Asian economic crisis, major mergers and acquisitions, deregulation, ERP implementation, supply chain integration, and the Internet. He then offers three specific suggestions (create an early warning system, become proficient at responding to change, and create a supportive organizational structure), concluding his book with an especially relevant quotation from the Talmud: "You are not called upon to complete the work, nor are you free to evade it."
It is important, indeed imperative to point out (on Hammer's behalf) that none of his "Agenda Items", observations, and suggestions should be considered a "silver bullet" because there is no one grand design, no one technique or single idea (e.g. reengineering) that -- all by itself -- can bring salvation and success. This is an important and especially timely book as organizations throughout the world (regardless of their size or nature) struggle to formulate an "agenda" which is appropriate to their current and imminent circumstances while being able to accommodate whatever may (and may not) happen later. Any such agenda is (literally) a work in progress. Michael Hammer is correct when asserting that no single source can fully assist that difficult process of planning and implementation. My own opinion is that this book should be included among any sources consulted. Indeed, Hammer's guidance is essential.
Beydar
Michael Hammer's attempt to re-capture old articles and speeches and make a few bucks by putting them in a book. It just did not hold together like his original, Reengineering the Corporation.
DarK-LiGht
This book has been of a great influence in at least one company in moving towards process management. I have tried to read it, and even though the ideas and content is excellent, and gives a very good perspective on process management, it is unfortunately a very dry read, and may be best read in sections or specific parts for emphasis. I am giving it 3 stars for content and usefulness towards ideas in process management.
August
The same with this book. The shipping, packaging, and timely delivery could not have been better.
Hasirri
REVIEW: Take some best practices in the areas of customer focus and value chain models; throw in a process and systems perspective; intersperse all this with lots of examples and finish with a couple of useful chapters on implementing the concepts and you have "The Agenda". While this may sound a little negative, the book is quite useful, easy to read, and practical. In a way, the book is a bridge from existing management theory to practice. I don't think Hammer breaks much new ground as far as new theory is concerned, but that's okay. He does an excellent job at explaining how some recent theory is beginning to change actual business practice. He takes his observations about good practices at select companies and wraps them in an "Agenda" to give them more appeal to the management masses.
Those familar with Peter Drucker's marketing concept and Michael Porter's value chain model should recognize a lot in Hammer's book. While Hammer goes beyond mere rehashing of these concepts, they clearly have their roots in these. While the book tends to sound a little grandiose at times (for example the subtitle, "What Every Business Must Do to Dominate the Decade") the book contains many agreeable insights and concepts. Worthwhile reading for those interested in, or responsible for, management of organizational improvement/change
STRENGTHS: Organized well and easy to read. Practical and not abstract theory. Chapters nicely summarized in bullets. Many examples of the concepts in use at companies. Also, the last two chapters offer some very practical advice on how to actually implement the concepts. Too many business and management books fail to include this.
WEAKNESSES: If you're more interested in cutting edge theory, this probably isn't the book. Sometimes there almost seems like too many examples which can seem like filler. Most of the examples in the book are focused on traditional industries (e.g. manufacturing, banks, etc.). Those that could (perhaps) benefit most from Hammer's teaching may be in newer service and non-profit organizations (e.g. education, government, healthcare). These areas are hardly addressed by the book. Lastly, Hammer includes almost no reference to other work or graphics.
WHO SHOULD READ: The book is probably most useful for mid to upper level managers/executives in medium to large organizations; especially those interested in, or responsible for, management of organizational improvement/change. The book is less useful for those interested in new theory and those that feel they have an excellent understanding of the Drucker and Porter concepts mentioned above.
ALSO CONSIDER: Major works by Peter Drucker on management practice; Michael Porter "On Competition" (more academic tone); Clayton Christensen "The Innovator's Dilemma" (for a different take on/perils of customer focus).
[feedback welcome]
Bliss
This book is ideal for managers and executives interested in organizational change and process management. The author provides a useful framework of principles for re-engineering the corporation and focusing processes on providing value to your customer.
This book is full of good examples for each of the author's 9 points, providing a good introduction to readers who are new to the issues of processes and re-engineering. At the end of each chapter, the author gives a brief summary of recommended action steps based on key points. At the end, he suggests different strategies for integrating efforts, offering a "20/60/20" formula for managing different constituencies of people differently as well as practical advice for implementing the principles. The book is organized and an easy read without being abstract in theory.
The Agenda: What Every Business Must Do to Dominate the Decade download epub
Management & Leadership
Author: Michael Hammer
ISBN: 0712614567
Category: Business & Money
Subcategory: Management & Leadership
Language: English
Publisher: RANDOM HOUSE BUSINESS BOOKS (October 4, 2001)
Pages: 288 pages