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Damage Control: How to Get the Upper Hand When Your Business Is Under Attack download epub

by John Weber,Eric Dezenhall


Epub Book: 1221 kb. | Fb2 Book: 1172 kb.

Eric Dezenhall (Goodreads Author), John Weber. Eric Dezenhall is an author and damage control expert based in Washington, .

Eric Dezenhall (Goodreads Author), John Weber. This title has been removed from sale by Penguin Group, USA. Get A Copy. He is the CEO of Dezenhall Resources, a nationally recognized high-stakes communications firm. He frequently lectures in academic and business circles, and regularly appears as a damage control expert in the international media.

No one knows this better than Eric Dezenhall and John Weber, who help companies, politicians, and celebrities get out of. .Much of the usual advice about damage control and crisis PR is self-serving, self-congratulatory, self-deceivingÂ-and flat-out wrong

No one knows this better than Eric Dezenhall and John Weber, who help companies, politicians, and celebrities get out of various kinds of trouble. In this brutally honest and eye-opening guide, they take you behind the scenes of some of the biggest public relations successesÂ-and debaclesÂ-of modern business, politics, and entertainment. Much of the usual advice about damage control and crisis PR is self-serving, self-congratulatory, self-deceivingÂ-and flat-out wrong. If youÂ're facing a lawsuit, a sex scandal, a defective product, or allegations of insider trading, most PR experts will tell you to stay positive, show some remorse, and everything will be just fine.

No one knows this better than Eric Dezenhall and John Weber, who help companies, politicians, and celebrities get out of various kinds of trouble. In this brutally honest and eye-opening guide, they take you behind the scenes of some of the biggest public relations successes-and debacles-of modern business, politics, and entertainment. You’ll discover:, Why the 1982 Tylenol cyanide-poisoning case is always cited as the best model for damage control, when in fact it has no relevance to the typical corporate crisis.

book by Eric Dezenhall

book by Eric Dezenhall.

Eric is the author of ten books, including three non-fiction texts on crisis communications and corporate witch hunts, entitled Damage Control: How to Get the Upper Hand When Your Business is Under Attack (Portfolio, 2007) and Nail 'Em! Confronting High Profile Attacks on Celebrities.

Eric is the author of ten books, including three non-fiction texts on crisis communications and corporate witch hunts, entitled Damage Control: How to Get the Upper Hand When Your Business is Under Attack (Portfolio, 2007) and Nail 'Em! Confronting High Profile Attacks on Celebrities and Businesses (Prometheus Books, 1999), both of which have been widely cited in business, media and academic circles.

Eric Dezenhall is the CEO of Dezenhall Resources in Washington, . He began his career in the White House Office of Communications during the Reagan presidency. Prior to starting his own firm, he worked at an international public relations agency and a political consulting firm. John Weber is the president of Dezenhall Resources and the firmÂ's second partner.

Dezenhall is also an adjunct professor at Georgetown University’s McDonough School of Business

Eric is the author of ten books, including three non-fiction texts on crisis communications and corporate witch hunts, entitled Damage Control: How to Get the Upper Hand When Your Business is Under Attack (Portfolio, 2007), Nail ‘Em! . Dezenhall is also an adjunct professor at Georgetown University’s McDonough School of Business. Dezenhall also serves as a trustee of the Institute for Responsible Citizenship, an organization devoted to fostering educational and career opportunities for outstanding young African-American men. He was a founding member of the Board of Directors of the National Ovarian Cancer Coalition.

Eric B. Dezenhall (born September 9, 1962; pronounced DEHZ-in-hall) is an American crisis management consultant, author, and founder of Washington . based public relations firm Dezenhall Resources. His aggressive tactics on behalf of his clients have made him both a target of criticism and a quoted pundit on crisis communications. Born in Camden, New Jersey, Dezenhall grew up in nearby Cherry Hill and Pennsauken Township

Eric Dezenhall appears at the 2011 National Book Festival. He is also an author of books of nonfiction ("Damage Control: How to Get the Upper Hand When Your Business Is Under Attack") as well as fiction ("Spinning Dixie").

Eric Dezenhall appears at the 2011 National Book Festival. He has written for The New York Times and USA Today, and he contributes regularly to The Daily Beast and The Huffington Post. His newest nonfiction work is "The Devil Himself.

Their book, Damage Control: How to Get the Upper Hand When Your . Leaving aside the media spin zone, Eric Dezenhall and John Weber rise to the fight

Their book, Damage Control: How to Get the Upper Hand When Your Business is Under Attack exposes the harsh reality of what it takes to come out alive and on top in today’s era of scandal. Q. What does Eric Dezenhall the mystery novelist have in common with Eric Dezenhall the crisis manager? Do similar impulses draw you to each calling? A. In my day job, I cannot control outcomes. Leaving aside the media spin zone, Eric Dezenhall and John Weber rise to the fight. Ian Bremmer, President of the Eurasia Group and author of The J Curve.

A straight-shooting guide to crisis management challenges popular practices to counsel professionals on how to recognize a genuine crisis, deflect criticism, and draw on the examples of effective case studies. Reprint.

Comments: (7)

Qane
Damage Control is a well written, practical book for organizations that may be faced with a crisis. The authors have done an excellent job covering the issues and providing practical solutions. The stories from the trenches of defending corporate America are very interesting, too. The only shortcoming of the book is the huge extent to which the authors have swallowed their own propaganda about how multinational corporations are persecuted at the hands of big, bad consumer activists and the media. It's clear where their money and experience have come from, which is fine, but don't expect readers to start shedding tears for oppressed corporations.
Malaunitly
A concise set of thoughts laid down on modern crisis management by two informed participants. While the authors sometimes drift close to self-promotion, it is a worthy book to read by corporate managers and others who may ever face an adverse high-profile media issue.

It is definitely better to read this short book than the standard three-ring binder--usually quite dusty--jammed with a given corporation's formal crisis plan.

For one reader who has had direct experience with such things (the Alar chemical scare involving apples), the key points of advice all ring true.
Angana
This excellent book says that today's crisis management is fixated on making nice with those who would harm you and it is wrong, wrong,wrong. Yes, J and J did a great job with the Tylenol tampering but it was a victim of a nut. The template of what they did does not work, or so Dezenhall argues, with a crisis where you have an enemy. What to do? Figure out of the company has a backbone to fight(if not. throw in the towel); preach to the choir(rally your allies); manage the media(Wendy's told the media you can interview our execs but stop showing the finger); and, above all.like all good trial lawyers know, come up with an alternate belief system, a plausible and different scenario for what occured; don't use the default of apology when you have nothing to apologize for.(a la pepsi and the purported syrgines in the pepsi cans. The book is direct, well written, and short.
Talvinl
Eric Dezenhall is not only experienced in counseling on crisies at very high levels of company and peformance-art; he is an accomplished writer who lays it out in practical and engaging terms. This book--Damage Control--is real-world insight, with guidance useful to any corporate or organizational leadership team. I am using it as text for the graduate course on Corporate Crisis Communication at Georgetown University.
GYBYXOH
This book truly educated me on crisis concepts. It changed my thinking and gave me insights on the topic that only a seasoned crisis manager would know. I liked it so much I even downloaded the audio version to listen in my car.
Nikojas
As a crisis- and issue-managemt consultant, I've read literally hundreds of books on the subject, in addition to working scores of crisis and issues for organizations, providing training and developing graduate curriculum on the topic. This book is by far my favorite for managing the court of public opinion and the media-relations aspect of crisis communication. I recommend it to leaders regularly.
Wire
Loved this book. This was my textbook for my graduate class: Crisis Comm. It was really interesting. Plus, it was easy to read and had funny portions. I had the pleasure of meeting Eric Dezenhall as a guest lecturer and he was really amazing. He had so many good pointers and additional advice. I hear he may be writing a second edition. Lets hope so!
Eric is one of the top crisis communicators in the country and does a great job of breaking down crisis and explaining how they can be approached. This is a must have for any CCO.
Damage Control: How to Get the Upper Hand When Your Business Is Under Attack download epub
Management & Leadership
Author: John Weber,Eric Dezenhall
ISBN: 1591841887
Category: Business & Money
Subcategory: Management & Leadership
Language: English
Publisher: Portfolio Trade (March 25, 2008)
Pages: 240 pages