» » Confessions of a Call Center Gal: a novel

Confessions of a Call Center Gal: a novel download epub

by Lisa Lim


Epub Book: 1682 kb. | Fb2 Book: 1447 kb.

A chick-lit approach to the call center. This book is a reminder that the call center predates globalization and outsourcing If you are looking for a beach read this summer, Confession of a Call Gal will fit the bill.

A chick-lit approach to the call center. This book is a reminder that the call center predates globalization and outsourcing. The Wall Street Journal Online Blog (IRT). If you are looking for a beach read this summer, Confession of a Call Gal will fit the bill.

Thanks for calling Lightning Speed Communications, this is Maddy, how can I help? I ask impassively. I need some help setting up my surveillance cameras, says the caller. I need some help setting up my surveillance cameras, says the caller SL department entails assigning ports to surveillance cameras so our customers can view live feed from remote computers. After verifying the caller, I dive right into the technicalities. Sir, what would you like to name Camera One?. Bedroom Cam, he huffs, sounding like Deep Throat. Okay, I say and type away. All righ. nd Camera Three?.

Get notified when Confessions of a Call Center Gal: a novel is updated.

This novel is a work of fiction. Names, characters, places and incidents either are the product of the author's imagination or are used fictitiously. com and purchase your own copy. Thank you for respecting the hard work of this author Table of Contents. Get notified when Confessions of a Call Center Gal: a novel is updated.

Call center environments are not EVIL. Lisa Lim did an excellent job of painting a vivid picture of life at a call center and kept the story interesting and hilarious throughout.

Part of the reason that this book appealed to me, was because I used to work in a call center. Unlike Maddy, I was outgoing calls rather than incoming. Call center environments are not EVIL. And moreover, the Sales aspect that Lim/Maddy so resents is also not evil.

Lisa Lim is able to make us laugh but also inject a bit of truth about this industry. Confessions of a Call Center Gal: a novel. Lisa Lim. Read online. Oh how I love Lisa Lim's humor.

Home Other novels Confessions of a Call Center Ga.

Home Other novels Confessions of a Call Center Gal. Confessions of a Call Center Gal Author:Lisa Lim. Confessions of a Call Center Gal - By Lisa Lim. On. Karsynn’s mom, Janis, works at a call center for Lightning Speed Communications. It’s a DSL and cell phone provider, which gives it a double-edged sword, and when Janis informed us that her company was hiring, our jaws literally dropped. Eventually, I managed, But Miss Higginbotham, with the economy like this, most companies are cutting back. We’ll call you in about a week after your background check goes through, he informs me in a brisk voice. I nod with my head hunched down.

Последние твиты от Lisa Lim (Lim8). My latest rom com She's the Boss was Chick Lit Central's (. ) pick for best novel of 2012. I write fun chick lit & rom coms: Confessions of a Call Center Gal.

Confessions of a Call Center Gal: a novel by Lim, Lisa. Home Fires by Luanne Rice. The Nightworld by Jack Blaine. Kade's Rescue (Detroit Heat Book 1) by Lynn, Davida. At the Sign of the Star by Katherine Sturtevant. His Father's Eyes - eARC by David B. Coe. Intervention: A Science Fiction Adventure by . The Book of Stanley by Todd Babiak. Broken Wings 02 Midnight Flight by V. C. Andrews.

* Shortlisted for Goodreads No Young Adult Best Chick Lit Reads *Bridget Jones's Diary meets The Office. Madison Lee is a fresh college grad, ready to take on the world of print media. But she has zero luck landing a job. Unemployment is at ten percent and on the rise. Desperate and left with no other options, she accepts a position as a service rep at a call center in Pocatello, Idaho. At the Lightning Speed call center in Spudsville, Maddy plunges into the wild and dysfunctional world of customer service where Sales is prided over Service and an eight hour shift is equivalent to eight hours of callers bashing her over the phone. Oh sure, the calls are bad. But Maddy manages to find humor on the phone and off the phone. And with all the salacious drama behind the calls, there is never a dull moment at the Lightning Speed call center. Lately . . . Maddy has been pining for her smolderingly gorgeous co-worker Mika Harket. Now things are heating up on the phone--and elsewhere. Don't hang up on this novel. Working at a call center has never been this garish . . . or this delightful.

Comments: (7)

Kelenn
Madison Lee is fresh out of college and without a job. Her best and only prospect is a call center job in Pocatello, Idaho. She, along with her best friend, Karsynn, takes the leap into the working world. Maddy catches on quickly to the inner workings of a call center, a world all its own, but even she is not smart enough to anticipate the wide variety of questions a customer may ask.

I have to admit I read this book only because I'm tossing about the idea of my own book based on my experience as a tax advisor. I am lucky enough to work from home, but taking a customer service call is the same no matter where it's done. Maddy had me in hysterics! I, too, have had calls from people with names that use every letter of the alphabet and are unpronounceable. Callers who are angry for no reason other than they like to be angry are a staple in this business. And when someone gives an email address that has something to do with what they like to do in bed, the mute button is a good friend. I've experience everything that happened to Maddy and it was just as funny for me the second time around as it was the first.

Confessions of a Call Center Gal is not a great work of literary accomplishment. But it's funny, light, and easy to read. If you are considering a job taking inbound customer service calls, read this book first. You will know exactly what to expect when you take the first call. If you are looking for a beach read this summer, Confession of a Call Gal will fit the bill. It's simply good, plain fun!
Jare
I ordered this book after reading the description because it sounded pretty decent. Not only did this book drag and repeat itself too many times to count, but there were several flaws. The author never described the main characters so you had no idea what they looked like. I still don't know what Madison was. There was some mention about her being half-Chinese but it didn't tell me what she was mixed with or which one of her parents was Chinese. I totally gave up on this book when I saw the scene between Madison, Karsynn and the HR Specialist Linda when she said "Now myself, being a Caucasian, I would never ever call an African American a "n****r". but its ok for an African American to call himself one. Really? You have no idea how insulted I was. Had this been an actual book I would have thrown it in the trash after this scene but I was content enough to delete it off my Kindle and move on. I don't know how the book ended nor do I really care. I will never, ever read anything this author has to offer again.
Roram
After graduating with a journalism degree, Madison Lee sends out hundreds of applications to print publications big and small with hopes of landing a job in her field. Even without the recent economic crisis, print journalism has already taken enough of a hit that Maddy finds herself unemployed, broke and bored.

When her college roommate/BFF invites Maddy to visit her in Pocatello, Idaho, the two out-of-work women end up landing jobs at the Lightning Speed call center. Tasked with helping callers from around the world, Maddy somehow finds entertainment with a side of romance at her job.

I enjoyed this book. Maddy served as a quirky narrator amongst a cast of often ridiculous over-the-top secondary and minor characters. The phone calls Maddy takes from customers were funny. Between the rudeness, inarticulateness and plain insanity, I found myself laughing out loud.

Even as some of Madison's encounters bordered on over-the-top, there was a strong enough basis of reality to make it believable. If you have ever worked in a service-oriented field where you are required to make nice with jerks, then you will definitely get it.

And if sometimes Maddy and her friends seemed a little politically incorrect, it is never done maliciously. Other times they might seem immature, but you know what? They're just out of college. Cut them some slack.

It did take a while for me to see where the book was going. Once it got there, I liked the destination. Even with that in mind, it did paint a solid portrait of life in a call center.

If you're shocked by certain types of humor, this book might be a bit much for you. If you aren't into reading about 20-somethings, move along. Otherwise, this was a quick and fun read.
Maddy and her friends also had some growing up to do. Some of it was lessons every young adult must go through in the change from kid to adulthood, such as how to play office politics or move on to bigger and better. Other lessons were unique to this -- my -- generation.

Even if you are not a journalist hopeful, the book is relatable for fellow Millenials/Generation Y-ers who face staggering unemployment numbers and are having to abandon their original plans to land a paycheck.

However, if Maddy could find humor and hope for her future working as a customer service agent with a deranged boss, we can see it in our lives, too.

(originally posted at [...])
Confessions of a Call Center Gal: a novel download epub
Women's Fiction
Author: Lisa Lim
ISBN: 061548428X
Category: Literature & Fiction
Subcategory: Women's Fiction
Language: English
Publisher: Giffin Press (May 2, 2011)
Pages: 296 pages